For Patients & Caregivers 

Be Referred to a Specialist Outpatient Clinic (SOC)

2024/08/04
NUP Patient Referral Guide
How does the new process work?

Should you require a referral for a subsidised consult, the polyclinic doctor will provide you with a referral to the National University Health System, or NUHS. The NUHS Contact Centre will send you an SMS with the fastest available appointment slot at one of the NUHS Specialist Outpatient Clinics (SOCs) at Alexandra Hospital (AH), National University Hospital (NUH), Ng Teng Fong General Hospital (NTFGH), or Jurong Medical Centre (JMC).

How does this benefit me? Why are you changing the process?

This will help ensure that you are able to see a specialist at the earliest possible time.

When will I get a call from the NUHS Contact Centre?

You will receive an SMS within five working days. If you wish to make changes to the appointment, please call 6908 2222 and select the option for hospital referrals.

Can I choose a particular hospital/SOC within the NUHS?

Yes, please let your doctor know. We will indicate it in the system and the NUHS Contact Centre colleagues will take note of your preference when scheduling your appointment, provided the specialty you are referred to is available at the hospital you prefer. Do also note that the waiting time for the appointment may be longer than if the referral is made to NUHS.

What if I prefer to see a specialist at a hospital outside of NUHS?

Please inform your doctor during the consultation so that he/she can indicate it on the referral letter. The hospital staff will then contact you within the time frame indicated on your hospital information sheet.

What happens if I wish to change the hospital that I’m referred to?

Please call 6908 2222 and select the option for hospital referrals, or email [email protected]

What happens if I wish to change the appointment date/time?

Please call 6908 2222 and select the institution that you wish to change the appointment at.

I saw an NUP doctor and was given a referral, but have yet to receive a call/SMS from the Contact Centre or hospital/SOC.

Please call 6908 2222 and select the option for hospital referrals

For referrals to the following, please contact them directly:

NCIS6773 7888mailto:[email protected]
NUCOHS6772 4921mailto:[email protected]
Outside NUHSRelevant institution's contact centre 
Is there any difference in quality of care?

Please be assured that all the hospitals in NUHS aim to provide the same high standard and quality of care to our patient.

Last updated on
Best viewed with Chrome 79.0, Edge 112.0, Firefox 61.0, Safari 11
National University Health System
  • National University Hospital
  • Ng Teng Fong General Hospital
  • Alexandra Hospital
  • Jurong Community Hospital
  • National University Polyclinics
  • Jurong Medical Centre
  • National University Cancer Institute, Singapore
  • National University Heart Centre, Singapore
  • National University Centre for Oral Health, Singapore
  • NUHS Diagnostics
  • NUHS Pharmacy
  • Yong Loo Lin School of Medicine
  • Faculty of Dentistry
  • Saw Swee Hock School of Public Health
Back to Top